We use Royal Mail 1st Class for postal deliveries. The Cookies should arrive in 1-2 days. However, if they take longer to arrive, don’t worry they’ll be still be delicious cold, or why not warm them up!
Please note we are unable to guarantee delivery on specific days.
We post our stuffed cookies in secure, protective packaging, however issues outside of our control can happen. As we bake our stuffed cookies on the day of dispatch we do not offer returns. If there are any product or delivery issues please:
- On receipt of the package, immediately email a photo and short description of the issue to firstname.lastname@example.org. Please remember to include your name, address, contact email and phone number.
- We will assess your claim against our replacement and refund policy and contact you within 48 hours to discuss the issue.
- If you are eligible for a refund, we will only reimburse the original payment method.
- Any fraudulent claims will be handed over to the authorities.
Thank you for supporting our small business.